Terms & Conditions
ORDERING TERMS & CONDITIONS
By clicking agree, you have agree to the Fitness Outcomes ordering terms & conditions.
*Link to terms & conditions page
Delivery Dates & Order Cut Off Times
Fitness Outcomes reserves the right to change/alter delivery dates and order cut off times without any notice. Fitness Outcomes will do their best to notify customers of any changes.
We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:
1 The requested products in that order are not available; or
2 There is an error in the price or the product description posted on the Site in relation to the relevant product in that order; or
3 That order has been placed in breach of these terms and conditions.
If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.
Should you wish to cancel an order that has been placed, it must be cancelled prior to the order cut off time relevant to your region. Any orders which have been processed for delivery, will not be refunded. This applies to both single and recurring orders.
To cancel an order, email firstname.lastname@example.org with your full name and order number.
Delivery of Goods
Goods will be delivered between 6:30am-3:30pm in Metropolitan areas and between 9am-6pm in regional areas. Business addresses will receive goods between 9am-4pm.
Goods are delivered in insulated box's, keeping meals cool for up to 12 hours. Fitness Outcomes will not accept returns or refund requests for any meals/deliveries which have been delivered in good order.
If you have received an incorrect order, please contact us immediately via email: email@example.com
Returns & Refunds
Fitness Outcomes reserves the right to refuse returns or refunds for goods that have been received in good order, which have been opened, tampered with or deliberately soiled. Fitness Outcomes will not accept any return or refund requests for any meals incorrectly ordered by customers or delivered to incorrect addresses provided by the customer.
For any received goods which are incorrectly received, damaged or spoiled, please contact our team within 12 hours of delivery by emailing firstname.lastname@example.org or calling 03 9863 7146.
Date stamped images are required to lodge your replacement/refund request. Failure to provide images may result in a declined return/redelivery request. All approved refund requests will be refunded within three (7) business days.
SUBSTITUTION OR MISSING ITEMS IN DELIVERY
You acknowledge that a product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that product.
If you select the substitute option for some or all of your products in an order, then we will endeavour to provide you with a substitute product:
1 When the product you have selected is not available; or
2 If we are not able to supply the product that you have selected to you.
We aim to select substitute products that are of similar value and quality, but we reserve the right not to provide you with a substitute product even if a suitable substitute product is available.
We provide you with an option to obtain a substitute product for most products.
If selected by you, then we will endeavour to provide you with a substitute product where the price for that substitute product is of equal or greater value than the product you selected. If so, then we will charge you the price of the product you ordered rather than the price of the substitute product.
If there are missing items from your delivery, then you should check the receipt that we provided to you to determine if the missing product is marked as out of stock. If so, then we:
• will provide you with a credit to your card of purchase for the products that were not supplied.
In all other circumstances, you must contact us on (08) 9375 1566 during Office Hours within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items. Once we are reasonably satisfied that the item was not delivered to you, then we will (at your option): (i) provide you with a credit to your relevant card account within 3-5 business days for the products that were charged but not delivered to you; or (ii) arrange for a re-delivery of the missing item at an agreed time.
Fitness Outcomes clearly lists all product ingredients on each individual menu page, in addition all ingredients are clearly listed on product packaging. Should you (or whoever is eating our meals) suffers from an allergy, please check the ingredients listing before purchasing.
COUPON & VOUCHER USAGE
Coupons and vouchers are created to give value to and reward our customers. At times exclusive coupons will be issued to reward participants of partner programs and members of other organisations. If it is deemed that a coupon has been used outside of its intended issuing (at the sole discretion of Fitness Outcomes) we may ask for additional information to validate its use, or in some circumstances revoke its use.